{"id":8417,"date":"2025-11-04T12:42:07","date_gmt":"2025-11-04T12:42:07","guid":{"rendered":"http:\/\/phpdemo03.kcspl.in:9099\/rysunmvplive\/?post_type=success-story&#038;p=8417"},"modified":"2025-12-19T11:48:07","modified_gmt":"2025-12-19T11:48:07","slug":"leading-furniture-brand-boosts-flexibility-with-remote-payment-solution","status":"publish","type":"success-story","link":"http:\/\/phpdemo03.kcspl.in:9099\/rysunmvplive\/success-story\/leading-furniture-brand-boosts-flexibility-with-remote-payment-solution\/","title":{"rendered":"Leading Furniture Brand Boosts Flexibility with Remote Payment Solution"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;casestudy-main-section&#8221;][vc_column][vc_row_inner el_class=&#8221;container animation fadeTop&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Leading US Furniture Retailer Achieves Faster Sales Cycles with Secure Remote Payment Solution&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h3&#8243;][vc_custom_heading text=&#8221;Overview&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;custom-heading&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para&#8221;]A leading U.S. furniture brand with over 1,000 retail locations sought to modernize its in-store sales process and provide customers with the flexibility to make payments from anywhere. Their existing iPad application allowed Retail Sales Associates (RSAs) and Store Managers (SMs) to create and process sales orders, but payments had to be completed in person using traditional methods\u2014credit\/debit cards, financing, cash, or cheque.[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para&#8221;]Rysun developed a <strong>secure remote payment solution<\/strong> integrated with <strong>customer ID verification<\/strong> and <strong>real-time tracking<\/strong>. The new system enables customers to review their cart, verify their identity, and complete transactions remotely, while giving RSAs full visibility into the payment process.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;container&#8221;][vc_column][vc_row_inner el_class=&#8221;blueboxrow animation fadeTop casestudy-overview&#8221;][vc_column_inner el_class=&#8221;overview-block&#8221; width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;3684&#8243; img_size=&#8221;full&#8221; el_class=&#8221;overview-img&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-body-medium&#8221;]<span class=\"TextRun SCXW163878401 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163878401 BCX0\">Industry<\/span><\/span><span class=\"EOP SCXW163878401 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-paragraph-medium&#8221;]<span class=\"TextRun SCXW13854517 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW13854517 BCX0\">Furniture Retail &amp; Manufacturing<\/span><\/span><span class=\"EOP SCXW13854517 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;overview-block&#8221; width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8449&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;overview-img&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-body-medium&#8221;]<span class=\"TextRun SCXW97619752 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97619752 BCX0\">Challenge<\/span><\/span><span class=\"EOP SCXW97619752 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-paragraph-medium&#8221;]<span class=\"TextRun SCXW130261046 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130261046 BCX0\">Limited payment flexibility causing lost sales opportunities<\/span><\/span><span class=\"EOP SCXW130261046 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;overview-block&#8221; width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;3686&#8243; img_size=&#8221;full&#8221; el_class=&#8221;overview-img&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-body-medium&#8221;]<span class=\"TextRun SCXW130410740 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130410740 BCX0\">Solution<\/span><\/span><span class=\"EOP SCXW130410740 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-paragraph-medium&#8221;]<span class=\"TextRun SCXW156067270 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156067270 BCX0\">Remote Payment System with ID Verification &amp; Phone Sale Tracking<\/span><\/span><span class=\"EOP SCXW156067270 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;casestudy-who&#8221;][vc_column][vc_row_inner el_class=&#8221;container animation fadeTop&#8221;][vc_column_inner][vc_custom_heading text=&#8221;The Challenge&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h3&#8243;][vc_custom_heading text=&#8221;Business Needs&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h4&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]The client needed a <strong>scalable and secure platform<\/strong> to support remote transactions without compromising data integrity or compliance.[\/vc_column_text][vc_custom_heading text=&#8221;Process Gaps&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h4&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]The in-store iPad system lacked capabilities for remote payments, real-time tracking, and customer verification. The process required redesigning so that:<\/p>\n<ul>\n<li>Customers could complete payments independently from anywhere.<\/li>\n<li>RSAs could monitor and manage active carts remotely.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Technical Constraints&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h4&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]The client\u2019s system operated within <strong>whitelisted IP environments<\/strong>. Any new remote functionality had to maintain the same level of security while enabling operations outside the store network. Integration with a <strong>third-party ID verification system (Intellicheck)<\/strong> was essential to authenticate customer identities and prevent fraudulent orders.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;casestudy-bg-gradient mt-200&#8243;][vc_column][vc_row_inner el_class=&#8221;container animation fadeTop&#8221;][vc_column_inner el_class=&#8221;casestudy-who&#8221;][vc_custom_heading text=&#8221;Rysun\u2019s Solution&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]Rysun developed a remote payment system integrated with customer ID verification and real-time tracking:<\/p>\n<ul>\n<li><strong>Remote Payment Links:<\/strong> Sales Associates can send secure, personalized payment links directly to customers\u2019 emails. Customers review their cart and pay from anywhere, while associates track the status in real time.<\/li>\n<li><strong>Customer-Friendly Interface:<\/strong> The web interface shows a full cart summary, enables digital signature confirmation, and notifies associates of cancellations instantly.<\/li>\n<li><strong>ID Verification:<\/strong> Integrated with Intellicheck, every remote payment undergoes identity verification, including ID scans and biometric validation, preventing fraud and ensuring compliance.<\/li>\n<li><strong>Secure Payments:<\/strong> Credit and debit card transactions succeed only when details match verified information. Sales orders are automatically recorded in the system.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;container animation fadeTop&#8221;][vc_column_inner el_class=&#8221;casestudy-who&#8221;][vc_custom_heading text=&#8221;Benefits:&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]<\/p>\n<ul style=\"padding-top: 0;\">\n<li><strong>Stronger Data Security &amp; Compliance:<\/strong> Integration with Intellicheck ensures every transaction is authenticated, reducing fraud risk and maintaining compliance with data security standards.<\/li>\n<li><strong>Improved Customer Convenience:<\/strong> Customers can review carts, verify identity, and make payments securely from anywhere; no need to visit the store.<\/li>\n<li><strong>Increased Operational Efficiency:<\/strong> Automated workflows and real-time visibility reduce manual follow-ups, saving time for sales teams and store managers.<\/li>\n<li><strong>Seamless User Experience:<\/strong> Intuitive web interface simplifies checkout, reducing payment friction and cart abandonment rates.<\/li>\n<li><strong>Scalable, Future-Ready Platform:<\/strong> Designed for expansion\u2014supports concurrent users, integrates easily with existing systems, and enables future feature additions.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;container animation fadeTop&#8221;][vc_column_inner el_class=&#8221;casestudy-who&#8221;][vc_custom_heading text=&#8221;The Impact&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h3&#8243;][vc_custom_heading text=&#8221;1. Sales &amp; Revenue Impact&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h4&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]<\/p>\n<ul>\n<li><strong>Increase in Remote Sales:<\/strong> +5\u201310% rise in sales closed through remote payment links.<\/li>\n<li><strong>Cart Conversion Rate:<\/strong> +25% improvement due to easier, faster checkout flow.<\/li>\n<li><strong>Abandoned Cart Reduction:<\/strong> 40% drop in unclosed sales after link-based payment adoption.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;2. Customer Experience Metrics&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h4&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]<\/p>\n<ul>\n<li><strong>Average Payment Completion Time:<\/strong> 40%-50% faster vs. in-store\/manual process.<\/li>\n<li><strong>Remote Payment Adoption:<\/strong> 5%\u20137% of customers now use remote links within 1 months of launch.<\/li>\n<li><strong>Payment Link Success Rate:<\/strong> 60%-70% successful completion on first attempt.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;3. Scalability &amp; Adoption Metrics&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h4&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para common-listing&#8221;]<\/p>\n<ul>\n<li><strong>Store Rollout Speed:<\/strong> 100% deployment across all U.S. locations within 1 months.<\/li>\n<li><strong>Concurrent Transactions:<\/strong> System supports multiple simultaneous payments without downtime.<\/li>\n<li><strong>CMS Integration Efficiency:<\/strong> Real-time updates and visibility for all phone sale orders.<\/li>\n<li><strong>Ongoing Enhancements:<\/strong> +2 new features requested post go-live (indicating client satisfaction and adoption).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; el_class=&#8221;casestudy-detail-title&#8221;][vc_column][vc_row_inner el_class=&#8221;container wayof-life-inner-section career-opportunity-section animation fadeTop omnichannel&#8221;][vc_column_inner el_class=&#8221;wayof-life-half-section casestudy-half-section&#8221; css=&#8221;.vc_custom_1717826580974{background-image: url(https:\/\/www.rysun.com\/wp-content\/uploads\/2024\/06\/partners-are-working-with-new-project-together-2021-09-03-16-01-11-utc-1.webp?id=5005) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;custom-heading&#8221;]<\/p>\n<p>Leverage Azure Cloud and Power BI to turn data into insights. See Sales Performance Analytics in action.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;o-button3 tertiary&#8221;]Book a Live Demo Today[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;casestudy-main-section&#8221;][vc_column][vc_row_inner el_class=&#8221;container animation fadeTop&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Leading US Furniture Retailer Achieves Faster Sales Cycles with Secure Remote Payment Solution&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;o-header&#8211;h3&#8243;][vc_custom_heading text=&#8221;Overview&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_class=&#8221;custom-heading&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;common-para&#8221;]A leading U.S. furniture brand with over 1,000 retail locations sought to modernize its in-store sales process and provide customers with the flexibility to make payments from anywhere. 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